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POLICY INFO

A few things worth noting before your stay with us

Check in: No earlier than 4 P.M. and no later than 6 P.M.

Check out: by 11 A.M.  No Later.

IMPORTANT CITY OF GRAND RAPIDS CODE: A maximum of 2 guests per room. They must stay the night to be considered a guest. Guests may not invite visitors at any time to the premises.  Examples: no extra family or friends, co-workers, photographers, hair or makeup professional, chefs or caterer.

No Pets

Walkthrough/Tours: call to make appointment Mon to Fri at 11 am

Cancellation Policy: When booking more than 7 days out a deposit of 50% (including tax) is required to secure your reservation by credit card. A deposit of 100% is required for less than 7 days or single night stays.

Your deposit, minus a $20 processing fee per room, is refunded if cancellation is received 7 days prior to your arrival for guest rooms. If your cancellation is received less than 7 days before your arrival, you are responsible for all room charges or you can move it to a different date. No-shows are charged for full reservation.

For reservations of more than 7 days, 4-7 room bookings, or Full House bookings, the cancellation time period increases to a required 21-day notice with a $20 fee per room. If the cancellation occurs less than 21 days before your stay, you will be responsible for all the room charges or you can move it to a different date.

We reserve the right to cancel your reservation in exchange for a full refund.
 
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